Home / Jobs By Catagories / Administrator Jobs / Join TCS Work From Home Program as Service Ambassador 2017

Join TCS Work From Home Program as Service Ambassador 2017

Join TCS Work From Home Program as Service Ambassador 2017

Join TCS Work From Home Program as Service Ambassador 2017

Department: Govt of Punjab

Dated: 13th April 2017

Published In : Jang

Advertisement

Join TCS Work From Home Program as Service Ambassador 2017

Join TCS Work From Home Program as Service Ambassador 2017

Join TCS Work From Home Program as Service Ambassador 2017. Join TCS a Service Ambassador Whether you are a student, homemaker or a part-timer, select flexible working hours that suit your schedule and earn up to Rs. 30,000 per month.
Total Number Of Positions: 15
Job Requirements:
• Minimum Education: Intermediate / A-Levels
• Must have a computer, Internet, mobile phone and a separate SIM card
• Excellent interpersonal and communication skills
• Must give a minimum of 4 hours a day – 5 days a week
• Able to attend mandatory 8 days training in Karachi or Islamabad
Job Specification:
• Providing inbound and outbound customer support to TCS clients through phone and electronic channels.

Job Responsibilities:

  • Engages the existing and potential customers to establish trust and building rewarding working relationships.
  • Maintains Companys service standards by exercising professionalism and empathy when dealing with customers and is focused towards creating a WOW experience for the customer.
  • Conveys a consistent brand image that appeals to the customers.
  • Facilitates customers by explaining necessary procedures of TCS products and services.
  • Analyzes customers needs and preferences correctly. Is well versed in evaluating options to choose the best solution for them.
  • Provides full suite of customer services offerings (e.g. shipment status, tracking and other related queries) to customers contacting TCS via the customer service hotline & electronic channels timely and accurately.
  • Follow-up and makes scheduled call backs to customers where necessary.
  • Ensures that critical issues are highlighted and seek advice for resolutions.
  • Highlights areas for improvement with suggested solutions to improve TCSs procedures, technology and service to positively enhance customers experience with TCS.

Required Skills:

Emotional Intelligence, Planning & Organizing, Relationship Building, Interpersonal & Communication Skills, Customer Centricity

Apply Online at www.tcs.rozee.pk

Last Date: 20-4-2017

Apply at http://tcs.rozee.pk before 20th April, 2017

Note: Only shortlisted candidates will be contacted for further assessments

Advertisement

Leave a Reply

Your email address will not be published. Required fields are marked *